Return & Refund Policy

Last Updated: October 16, 2026

30-Day Return Window: Eligible return requests should generally be submitted within 30 days of delivery.

1. Return Eligibility

To be eligible for a return, products should generally:

• Be returned within 30 days of delivery
• Be unused, unworn, and unwashed where applicable
• Remain in their original condition
• Include original packaging, accessories, and components where reasonably possible
• Be associated with valid order information or proof of purchase

2. How to Request a Return

Before sending any product back, contact service@wardroft.com.

Please provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photos where applicable

3. Return Address

Please do not send a return before receiving approval and return instructions from Customer Service.

Approved returns should be sent to:

Return Address:
1220 Hayhurst Lane
Southfield, MI 48034
USA

The registered company address is not the return address.

4. Return Shipping

The buyer is responsible for return shipping costs unless the product is confirmed to be damaged, defective, missing, or incorrect due to our error. Original shipping charges are generally non-refundable unless required by applicable law.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photos of the product and packaging where applicable.

6. Refunds

After an eligible return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method.

Refunds are generally processed within 5 to 15 business days after approval. Your bank, card issuer, or payment provider may require additional time to display the refund.

7. Exchanges

If you would like a different product, size, color, or available option, please contact Customer Service. Exchanges are subject to product availability.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible. Orders cancelled within 24 hours of purchase and before shipment are generally eligible for a full refund. Once an order has shipped, cancellation is unavailable and the customer should request a return after delivery.

9. Certain Non-Returnable Products

Gift cards and products marked final sale cannot be returned, refunded, or exchanged. Certain other products may be restricted from return for hygiene, safety, customization, consumable-product, or similar reasons. Where applicable, specific restrictions will be stated on the relevant product page.

10. Contact Information

Company: DLT EAST COAST INC.
Registration Number: 61-231-6809

Registered Address:
92-30 91ST AVE 92-30
JAMAICA, NY 11421
USA

Email: service@wardroft.com